Terms of Service

Last updated: January 1, 2025

Introduction

Welcome to TaxRoutePro. Our End-to-End Tax Filing and Compliance Workflow at taxroute-pro.com provides comprehensive assistance for tax documentation, submissions, and regulatory adherence. By accessing or using our services, you agree to these Terms of Service.

Contact Information

TaxRoutePro
100 Queens Park, Toronto, ON M5S 2C6, Canada
Phone: +14168376435
Business ID: 367765091

For any inquiries, please complete our contact form.

Scope of Services

Professional Service Offerings

These include personalized tax preparation, filing support, and compliance management. Service timelines and deliverables will be defined in each engagement.

Digital Information Products

These include ebooks, guides, and templates delivered electronically. Access details will be provided upon purchase.

Physical Products

This category covers any printed materials or printed workbooks shipped to your address.

Payment Terms

Fees for professional services are due as specified in the service agreement. Payment for digital and physical items is due at the time of purchase.

Refund and Cancellation Policy

Professional Services

If you cancel a service request more than 7 days before the scheduled start date, you may be eligible for a full credit applied toward future services. Cancellations within 7 days of the start date are not credited, due to allocation of expert resources. Unused portions of multi-session packages may qualify for pro rata credit.

Digital Information Products

Because digital products are delivered instantly, cancellations after access is granted are not eligible for refund, except where mandated by applicable law. You may transfer an unused product license to another individual by contacting support before access is granted.

Physical Products

If your item is defective or damaged upon receipt, please notify us within 5 days. Approved replacements or credits will be issued once the item is confirmed defective. To request a replacement, items must be sent back in their original condition.

Refund Processing

Approved refunds for services, digital items, or physical products will be processed back to your original payment method within 14 business days of approval.

Non-Refundable Services

Certain bespoke service engagements are non-refundable once work has commenced, due to the custom nature and immediate allocation of specialist time. These will be noted in the service proposal.

Modification of Terms

We may revise these terms at any time. Continued use of our offerings after changes constitute acceptance.

Governing Law

These Terms are governed by the laws of Ontario, Canada.

Contact

Questions regarding these Terms should be directed to our support team.